Warranty & Returns Policy
Effective Date: January 2025 | Heros Computer Limited
1. Genuine Product Warranty Coverage
Every electronic accessory, storage drive, charger, and computing peripheral distributed by Heros Computer Limited is sourced through verified brand partners. We provide warranty coverage ranging from 6 months to 1 year depending on manufacturer specifications.
- Factory circuit or mechanical defects
- Premature battery degradation on power accessories
- Controller failure on USB storage/SSDs
- Unresponsive ports, switches, and buttons
- Physical impact, screen cracks, or shattered casing
- Liquid ingress, corrosion, or burnt motherboard traces
- Unauthorized modification or repair attempts
- Normal wear and tear on cable shielding
2. Return Window & Eligibility
Customers have up to 7 calendar days from doorstep delivery to report missing parts, transit damages, or wrong item dispatches. The item must remain in original manufacturer packaging with all included documentation, serial stickers intact, and accessories enclosed.
3. Replacement & Refund Process
Upon return receipt at our Abuja fulfillment facility, our hardware engineering team conducts diagnostic testing within 48 business hours. Verified defective items are immediately replaced with a brand-new unit. If a replacement is unavailable in current inventory, a full store credit or direct bank refund is initiated.
Need to Initiate a Warranty Claim?
Send your order ID, a short video demonstrating the defect, and photos of the product packaging to our dedicated support desk at: