Privacy Policy

1. Introduction

Heros Computer Limited ("we," "our," or "us"), registered under the laws of the Federal Republic of Nigeria, is committed to safeguarding the confidentiality, privacy, and integrity of your personal information. This Privacy Policy details how we collect, process, and protect your information when using our e-commerce platform and retail services.

2. Information We Collect

In fulfilling hardware purchases and providing tech support, we collect the following types of information:

• Customer Identifiers: Name, delivery address, phone number, and email address for order fulfillment and billing.
• Transactional Records: Purchased hardware specifications, invoice details, order serial numbers, and payment confirmations. Note that payment card details are processed directly through PCI-DSS certified gateway partners and are never stored on our servers.
• Technical & Session Data: IP address, device browser type, operating system, and cookie tokens to maintain your shopping cart across sessions.

3. How We Use Your Data

Your personal information is used strictly to:

• Process, assemble, and dispatch your computer accessories and equipment.
• Issue official digital invoices, receipts, and warranty registration certificates.
• Notify you of shipment milestones, tracking updates, and delivery confirmations.
• Comply with statutory tax reporting and consumer protection obligations in Nigeria.

4. Security of Your Information

We apply end-to-end HTTPS TLS 1.3 encryption for all data transmissions, secure database hashing, and restricted administrative role access. Routine vulnerability audits are conducted to maintain maximum protection against unauthorized access.